The retail sector is witnessing unprecedented growth fuelled by a boom in consumer spending due to higher disposable incomes, rising middle class aspirations and the influence of globalization. This growth is also manifested through the rise in electronic retailing with the proliferation of broadband internet connections and mobile telephony.
However, this growth has resulted in intense competition, with both multi-national and local players battling it out for market share. Margins have also come under severe pressure.

    ►    HITCH Technologies provides services and solutions for your business - both physical and online, which can help your organization to succeed in this competitive market place by:

           ●    Growing revenue and gaining market share
           ●    Improving customer experience and strengthening brand loyalty
           ●    Improving operational efficiency and reducing costs
           ●    Improving procurement efficiency and optimizing the supply chain

    ►   The specific areas of focus include:
           ●    Multi-channel customer relationship management
           ●    Customer Lifetime Value Revenue Enhancement (Acquisition, Cross-Sell, Up-Sell, Churn Reduction)
           ●    Behavioral Segmentation
           ●    Voice of the Customer Analytics
           ●    Procurement Outsourcing
           ●    Supply Chain Management
           ●    Finance and Administration Outsourcing
           ●    Credit and Collections

With best in class professionals, delivery capabilities and domain expertise in retail sector, HITCH can help your organization to meet the challenges and grow in this competitive market place.


Telecom :

Though the telecom market is still attractive, it is becoming increasingly saturated, driving customer acquisition costs sky-high while lowering switching costs. With the entry of new global telecom players, customer acquisition and retention costs are spiralling upwards, squeezing out the margins.                             Read More


Insurance :

HITCH procurement outsourcing services for insurance companies helps you build a responsive, integrated supply chain that supports collaboration with suppliers, partners and customers to unlock savings opportunities and foster relationships across the supply chain.           Read More

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